In business and in life, it’s easy to get caught up in moments where we make promises—big or small—that we may not keep. But here’s the thing: integrity isn’t built on big gestures; it’s built on the little moments where you choose to keep your word.

In today’s fast-paced digital age, shopping online has all but overtaken traditional in-store visits. But sometimes, stepping back in time to experience old-school customer service is not only refreshing—it’s invaluable.

Recently, I said to the cashier at Trader Joe’s that the experience here is unlike any other that I have had in any retail operation. It is such a Positive Activity™ experience. Here’s why: They get HOSPITALITY!

Life doesn't slow down after 30—or even 50, 60, or beyond. The most profound growth and learning often come when we challenge ourselves well beyond our younger years.

Throughout my journey, I’ve learned that true, lasting success cannot be built on anything less than integrity and fairness. These are not just ideals—they are the foundation on which I’ve based my work.

Reflecting on my years spent bartending, I realized that the lessons learned during those late-night shifts transcend the bar and apply to almost any field, especially sales. The bar is a microcosm of life, where interactions are raw and real, and the power of a first impression is on full display every night.

Be clear, be confident and don’t overthink it.